Complaints procedure

Complaints procedure

Do you have a complaint? Please discuss your complaint with us.

It is important that you feel good with us. Because being pregnant is exciting enough. That is why we do everything we can to guide you and your child well. Do you have questions or doubts? Are you dissatisfied with something? Please tell us. Preferably as soon as possible, but also if you have been keeping it inside for a while. We would like to talk about it together and try to do something about it quickly. Maybe we can clear up a misunderstanding. Or reassure you. Or start working in a way you feel more comfortable with.

We are happy to make a separate appointment with you. Then we’ll have some quiet time to talk.

If you find it difficult to have the conversation, you can bring someone you trust with you to this conversation. Call in a complaints officer

Would you like to know more about your rights or would you like advice? Or do you want to discuss your complaint with someone else first? Or do you like it when someone helps you submit a complaint? Please contact the complaints officer.

The complaints officers are impartial. They will discuss with you what you are dissatisfied with and what you would like to achieve with your complaint. They advise you what to do. They also help you to start the conversation with us if you find that difficult. Or to write a letter about the complaint. The complaints officer can help you and us to find a solution together. Everything you tell the complaints officer is confidential. Contact with the complaints officer.  

You can contact a complaints officer via Complaints  The midwife will try to deal with your complaint within six weeks, possibly together with the complaints officer. Within this period you will receive a message from us about what we have done with your complaint.

However, if you cannot resolve the matter with the obstetrician and the mediation of the complaints officer, you can submit your complaint to the Obstetrics Disputes Body. This independent body investigates and assesses whether your complaint is justified. It makes a binding decision on this. For more information, visit the website of the Disputes Body for Obstetrics.